Create an order discount

An order discount takes a percentage or a fixed amount off the order. You choose when it applies with rules, and for how long.

Create the discount

1. In the app, go to Discount Function and click Create Discount.

2. Click Order Discount.

   

3. Under Internal Name, enter a Title. It's for internal use only: customers don't see it.

   

4. Under Discount Method, choose Automatic discount or Discount code, whichever fits your needs.

   

Set the discount

1. Under Discount Type, choose Percentage, for example 50% off, or Fixed amount, for example $5 off.

2. Under Discount Value & Message, enter the Discount Value and the Discount Message.

   

Choose when the discount applies

1. Under Customization Rules, next to Apply when matching, choose all conditions (every rule must match) or any condition (at least one rule must match).

2. Choose a rule type in Select Rule type and a condition in Select Rule Condition, then enter the value. Use Add Conditions to add the conditions you need.

3. To create another rule set, click Add New Rule.

   

The rule types are grouped under Cart Details (Total Amount, Subtotal Amount), Cart Has Any Items (SKU, Choose Collection, Choose Product) and Customer (Customer tags, Total Spend). For example, a rule can check that:

• the cart subtotal is above $50
• the customer has the tag VIP
• the cart has a product from the Shoes collection

Set combinations and dates

1. Under Combinations, tick the discounts this discount can be combined with: Product discounts, Shipping discounts or Order discounts.

   

2. Under Active dates, enter the Start date and End date.

   

3. Click Save at the bottom right.

   

If it doesn't work

• The cart doesn't meet the rules. With all conditions, every rule must match, not just one.
• The discount isn't active. Check that today falls between the Start date and the End date.
• Another discount is already applied. If both should apply, tick that kind of discount under Combinations.